Sunchlorella

Service Area / How to order / Payment Methods / International shipping / Duties and Customs /
Track and Trace /Return and Exchange policy / Server and Security / Privacy Policy

Countries where EMS shipping or airmails with tracking and insurances.

Service is not available for countries where we have offices or distributors-Such as U.S., Independent state of Samoa, American Samoa, Guam, Virgin Islands, Puerto Rico, Canada, Japan, China, Indonesia, Thailand, Singapore, Malaysia, Hong Kong, Macau, Australia, New Zealand, Fiji, Papua New Guinea, Philippine, U.K., Ireland, Norway, Finland, Sweden, Netherland, Belgium, Germany, Luxembourg, Austria, Portugal, Spain, Andorra, Bulgaria, Romania, Moldova, Trinidad and Tobago, Barbados, Cuba, Jamaica, Grenada, St. Vincent, St. Lucia, Martinique, Guadeloupe, UAE, Bahrain, Egypt, Iran, Jordan, Kuwait, Morocco, Oman, Qatar, Turkey.
Please contact our overseas office or distributor in your country.
http://www.sunchlorella.com/corporate-info/global-network.html

Please make your payment by either credit cards or PayPal. We do not accept cash, checks, and other non-secure methods for your purchases. If you have any question about choosing a payment method, please contact our customer service representatives.
https://www.sunchlorella.co.jp/contact/com_contact_form.cgi

The types of credit cards we accepted are as the followings:

	Visa
	MasterCard
	American Express
	Diners Club
	JCB

PayPal allows you to send payments quickly and securely online by using either credit cards or bank accounts. Before you start using PayPal to make a payment, you will be required to have a PayPal account. For more information about PayPal and how to sign up an account.
https://www.paypal.com/cy/cgi-bin/webscr?cmd=_home&litebox.x=true

You have the option to edit or remove item(s) from the shopping cart. Click on the "Shopping Cart" link from the product description pages or click on the shopping bag icon in the top navigation bar. We will keep your shopping cart for up to 12 hours. We will do our best to fulfill all orders; however, we may encounter some out-of-stock items due to the rapidly increase in demands. We will inform you if any item you would like to purchase is no longer available or the delivery will be delayed. We also reserve the rights to limit quantities based on merchandise availability.

While you are still shopping or during checkout, you can increase or decrease the quantity of an item by changing the "Quantity" field on the line that refers to the product you intend to change.

If you need to make any change to your order after you placed it, please contact our customer service representatives. Please note that processing will take place immediately after you place your order, and it may not be possible to change items on existing orders.

If you are in the shopping cart screen and haven't clicked "Proceed to Checkout", you can remove a single item by clicking on the "Remove Item" and checking on the line that refers to the product you want to remove.
Removing items during checkout
If you are in the checkout process but have not yet submit your order, you are able to remove items from the shopping cart by clicking on the "Remove Item" and checking on the line that refers to the product you intend to remove.
What happens if I click "clear order"?
Clicking "Clear Order" on the Order Summary page during the checkout process will remove your entire order and empty your shopping cart.

If you have sent your order and would like to cancel it, please contact our customer service representatives by clicking the "Contact Us" button. Please note that your order may begin processing immediately after you place your order, and it may not be possible to cancel the order.

If the order has been shipped to you
You will have to return the merchandise. Please contact our customer service representatives by clicking the "Contact Us" button.

All parcels are shipped by EMS (Express Mail Service) with tracking numbers and insurances. Airmails with tracking numbers and insurances are used for countries where EMS shipping is not available.

The international shipping cost including the insurance and shipping service charge shown in your shopping cart is automatically calculated for each order based on the total weight of the products, products packaging, packaging materials, shipping boxes or bags, and your shipping address.

Depending on the regulations in your country, some articles may be restricted. Please be aware of your domestic regulations and inform yourself in order to avoid any inconvenience caused.

The products do not include any kind of batteries due to the safety regulation concerning Dangerous Goods of Hazardous Material imposed by the U.S. Department of Transportation (DOT), the International Air Transportation Association (IATA), and International Civil Aviation Organization (ICAO).

Undelivered and returned parcels for various reasons such as fail to deliver, shipping address is incorrect, the parcel is unclaimed after several delivery attempts, customs duties are not paid by the customer, or the customer decline to accept the parcel upon delivery will be shipped back to us. In this case, we will refund you same amount you have paid for products upon receipt with the original condition, but not for shipping and its related charges.

Please do not request us to under-declare the value lower than a certain value. We declare the values of your purchased items at the full purchase prices. All duties and customs fees are the responsibilities of the customer. Please mark as "Gift" or "Personal use" in the order form. We will declare upon your request.

If duties have to be paid, you will usually receive a notification from the local authorities. Taxes and duties can be paid at your local post office. Please note that the payment methods may be varied, depending on the requirement in your country.

Please make sure that you have your 13 digits tracking number at hand.

Please contact our customer service representatives for further details if you would like to return an item you purchased from us. Please note that all returns must be new, unopened, and contain all original packaging as well as accessories. The proof of your order and a form of personal identification may be required. Some items may not be returned. You may be required to pay all costs occurred because of your returns. Other restrictions may apply.
https://www.sunchlorella.co.jp/contact/com_contact_form.cgi

Please contact our customer service representatives for further discussions if you would like to exchange an item you purchased from us due to any reason.
https://www.sunchlorella.co.jp/contact/com_contact_form.cgi

Shopping cart You have the option to edit or remove item(s) from the shopping cart. Click on the "Shopping cart" link from the product page or click on the shopping bag iconin the top navigation bar.We keep your shopping cart for up to 12 hours. We try our best to fill all orders. Sometimes we underestimate demand and cannot get more in stock.We'll let you know if an item is no longer available or will be delayed. We also reserve the right to limitquantities based on merchandise availability.

While you are still shopping or during checkout you can increase or decrease the quantity of an item by changing the "quantity" field on the line that refers to the product you intend to change.

If you need to make any changes to your order after you placed it,
please contact our customer service by contact board. Please note that processing will take place immediately after you place your order, and it may not be possible to change items on existing orders.

If you are in the shopping cart screen and haven't clicked "proceed to checkout", you can remove asingle item by clicking on the "Remove item" check on the line that refers to the product you want to remove.
Removing items during checkout
If you are in the checkout process but have not sent the order, you are able to remove items from theshopping cart. Remove an item by clicking on the "Remove item" check on the line that refers to theproduct you intend to remove.
What happens if I click "clear order"?
Clicking "clear order" on the Order Summary page during the checkout process will remove your entireorder and empty your shopping cart.

If you have sent your order, please contact our customer service by contact board.Please note that your order may begin processing immediately after you place your order, and it may notbe possible to cancel the order.

You will have to return the merchandise. Please contact the store from the Contact board first.

Product services and Warranties Electronic devices are usualy covered by the maker's international warranty, but this might not apply to every country. Please inform yourself on this before making a purchase. Repair and service can be done in almost every country, although charges may apply.

We are using personal data given by the customers solely to improve our service and to be able to conform to your needs even more in the future. All private information will be kept safe and not be given or sold to any other company for commercial use. Your privacy is very important to us.

The personal data given to us when using our services is necessary to verify our customers' identities, to communicate, and to be able to answer questions. We will also use this information to inform our customers about new services as well as offers and for inquiries concerning our services.

For the contracts established when signing up to our services, the customer's full name, address, e-mail address, and telephone number are needed. For the purpose of tax declaration, the customers have to describe the contents of the parcel sent to them. We may ask for additional information if required by other services such as delivery and so forth.

Personal data is collected through the sign-up and the inquiry forms completed on our website. For special marketing campaigns, information may be collected through the internet. The collection of personal data will be regulated by Japanese national law.

Personal data will be given to third parties only if this is necessary to guarantee our services. If this is done (i.e. to the postal company), your privacy will be protected by the other companies' privacy policy. Personal data may also be given to third parties if this is required by national or international law.

If the customers wish to disclose or correct their personal data, their personal identification may be required.

When the customers log-in to our online services, their IP addresses and date / time of access will be stored anonymously. We use their data for statistic reasons to optimize our systems.

Cookies are small data packages stored on the user's hard disk to identify the computer. We use session cookies while the customers logging-in to our website; these cookies will be deleted when the browsers are closed. For using our services, the customers have to enable cookies. Depending on the browser, log-in may be rejected if cookies are enabled just before visiting the website.

This website has several links to other websites. When visiting other websites though these links, personal information will not be disclosed. However, as other website's privacy policy may differ, we encourage you to read their privacy statements for further information.

We do our best to protect our customer's privacy, according to Japanese law. The terms of use above are subject to change to improve the privacy protection, or if a new Japanese law demands.